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Frequently Asked Questions

How do I place my order?
Do I need to give you a list of the items I'm giving you?
Do I need one of your blue bags to place my order?
How long will my order take?
Where should I leave my clothes?
How do I know if you serve my building?
I've only provided my postcode - do you need my full address?
When should I collect my order?
How do I get my discount on my first order?
How can I track the progress of my order?
What happens to my clothes after you collect them?
What if I lose my blue bag?
Will you collect from my apartment?
How much will my order cost?
Is there a minimum order size for wash and fold laundry loads?
Can I get my order back before I've paid? What will happen to it if I don't pay?
Why do washable women's shirts/blouses cost more than men's shirts?
Can I pay for my order with cash or cheque?
Is there a minimum charge per order?
How do you take payment?
Why are some items more expensive than the standard pricing?
Is there a pick up or delivery fee?
How will you know how to clean my clothes?
Do you use environmentally sustainable cleaning methods?
I only want my garment repaired, not cleaned. How do I arrange this?
Do you offer tailoring services?
Will you take my old hangers?
Do you clean rugs?
What services do you offer?
Can you clean leather and suede?
Can you get a stain out for me?
Do you clean wedding dresses?
How do you tag my clothes?
Can you clean curtains, rugs, and other items not listed in your prices?
How can I contact you?
What should I do if there's a problem with my order?
I need to cancel my order - how can I do that?

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